Intercultural Fluency training courses

Objectives

By the end of the course participants should be able to: 

• understand what makes the cultures that they are familiar with distinct and compare these with less familiar cultures
• use a selection of tried and tested communication techniques 
• identify their intercultural strengths and areas needing further development.

Benefits

Participants will be better able to:

• use greater awareness of self and others to make connections in multicultural encounters
• adjust how they communicate to make others feel more comfortable in new cultural situations
• reflect on their own competencies and identify strengths and weaknesses.

Objectives

By the end of the course participants should be able to: 

• understand the complex influences that make up cultural identity 
• use greater awareness of self and others to better understand the different perspectives present in multicultural situations
• identify how their behaviour may help or hinder them in building rapport in multicultural and global contexts 
• use a range of observation and active listening strategies to make effective connections with others in new multicultural situations. 

Benefits

Participants will be better able to:

• make connections and overcome differences in multicultural and global situations
• respond more flexibly to new and complex cultural contexts
• feel comfortable and at ease in unfamiliar cultural settings
• build a strong foundation for lasting relationships with both internal and external stakeholders
• achieve their goals from an early stage in the relationship
• plan in advance to make a good first impression in different cultural contexts.

Objectives

By the end of the course participants should be able to: 

• examine how cultural and other influences have shaped their workplace communication preferences and how these may be viewed by others 
• respond to others in an empathetic way, helping others feel at ease in complex situations
• demonstrate flexibility in adapting their behaviour and communication style to a range of multicultural and multilingual contexts.

Benefits

Participants will be better able to:

• effectively maintain relationships, leading to improved harmony and better engagement in the workplace
• communicate clearly and concisely, avoiding miscommunication, saving time and enhancing productivity
• communicate persuasively in complex, diverse and changing contexts to achieve business goals.

Objectives

By the end of the course participants should be able to: 

• describe the effect that cultural and other influences can have on the dynamics of multicultural teams
• adapt to earn trust in multicultural and global teams
• use a range of strategies to improve the performance of multicultural and virtual teams.

Benefits

Participants will be better able to:

• appreciate diversity in teams and capitalise on it to enhance team harmony and performance
• make a positive contribution to team cohesion, enabling the team to better cope with uncertainty and impromptu situations
• work towards common goals, improving productivity and achieving better results.

Objectives

By the end of the course participants should be able to: 

• describe how cultural and other influences impact the effectiveness of a range of approaches to influencing
• follow a systematic process to develop effective strategies to better influence people from a range of cultural backgrounds
• adapt the way they communicate their messages to convince different people more effectively.

Benefits

Participants will be better able to:

• feel confident in their ability to influence others in new cultural environments
• build long-term relationships with key stakeholders, earning trust and facilitating the decision-making process
• reach agreement more quickly, ensure goals are achieved and that follow-through is successful.

Objectives

By the end of the course participants should be able to: 

• examine how cultural and other influences have impacted their leadership style and how others may respond to this
• adapt their leadership style to successfully earn and build trust, motivate team members and create optimum conditions for team performance in a range of situations
• react flexibly to effectively resolve common challenges in complex, diverse contexts.

Benefits

Participants will be better able to:

• understand, engage and retain diverse staff members
• feel confident and resourceful to take action, even when faced with conflicting or uncertain information
• build and maintain a high-performing team by enhancing individual achievement, reaching ambitious goals and driving results.